Past Incidents

Scheduled Maintenance Notification

Start Time: 04:00 UTC 12/02/2021

End Time: 06:00 UTC 12/02/2021

A period of emergency maintenance has been scheduled to allow our network team in our Salt Lake City datacentre to enact a critical change.

During this time, it's expected that access to some client systems and within this datacentre may be impacted for approximately 10-15 minutes whilst the affected device fails over to it's partner.

We apologise for any inconvenience caused.

Please be aware our support staff are available 24/7 if you wish to contact us for further information.

UPDATE @06:19: The maintenance is going on. We will post updates as they are available.

UPDATE @07:28 GMT: This maintenance is still ongoing at this time. We will post updates as they are available.

UPDATE @08:00 GMT: Our teams have completed this maintenance successfully. All affected services are now available.

Start time: 9th February 2021 00:00 GMT
End time: 9th February 2021 07:00 GMT
Duration: 6 - 7 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following server:
sh01.vi.net

This maintenance window will start on February 9th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 06:26 GMT - The maintenance window for this work will need to be extended, this maintenance is now due to end at 08:00 GMT. We apologise for any inconvenience this may cause. UPDATE @ 07:58 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.

Start time: 8th February 2021 00:00 GMT
End time: 8th February 2021 07:00 GMT
Duration: 6 - 7 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following server:
sh03.vi.net

This maintenance window will start on February 8th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 06:56 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.